Privacy Policy

1. Introduction

At Raviva Jewellery, your privacy is important to us. We are committed to protecting the personal information you share with us and ensuring transparency in how we collect, use, and safeguard it. This Privacy Policy outlines how we handle your information when you visit our website or interact with our services.

2. Who We Are

Raviva Jewellery is registered at:
Wz60B, Meenakshi Garden, Ashok Nagar, 110018, New Delhi, India

3. Information We Collect

When you interact with our website or place an order, we may collect the following information:

Personal Information: Name, email address, phone number, billing and shipping address.

Payment Details: Information collected through payment gateways like Razorpay (we do not store card details).

Technical Data: IP address, browser type, device type, and geolocation.

Browsing Data: Pages viewed, time spent on site, and navigation behavior using cookies and tools like Google Analytics and Meta Pixel.

4. How We Use Your Information

We use the data collected for the following purposes:

To process and fulfill your orders

To provide shipping through Shiprocket

To offer customer support and respond to queries

To send you order updates, promotional emails, and WhatsApp messages (you may opt out at any time)

To improve website performance and personalize your shopping experience

5. Data Sharing & Third Parties

We do not sell or rent your personal information to any third party.
We may share necessary data with trusted third-party service providers such as:

Shopify (eCommerce platform)

Razorpay (payment processing)

Shiprocket (order fulfillment & logistics)

Google Analytics & Meta Pixel (website tracking and marketing)

Each of these services maintains their own privacy and security standards.

6. Data Retention

We retain user data only for as long as necessary. In general, your personal data is not stored for more than 2 days, unless required for legal, security, or business obligations.

7. Cookies

Our website uses cookies to improve user experience and track navigation behaviour. By using our site, you consent to our use of cookies.

8. Your Rights

You may request to view, edit, or delete your personal information at any time. To do so, please email us at contact@ravivajewellery.com.

9. Children’s Privacy

We do not knowingly collect or process personal data from children under the age of 18. If you believe a child has shared information with us, please contact us immediately.

10. Security

We use industry-standard security measures and encryption to protect your data during checkout and account creation.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review it regularly.

12. Contact Us

For any privacy-related questions or concerns, please contact:
📧 contact@ravivajewellery.com