Return & Refund Policy

We take utmost care in quality-checking and packing each order. In the rare case you receive a damaged or incorrect product, we’re here to help.

✅ Eligible for Return/Exchange:

• If the item received is damaged or incorrect.

• If you notify us within 48 hours of delivery.

• If the product is unused, with original tags and packaging.

• An unboxing video is mandatory to claim returns.

❌ Not Eligible for Return/Exchange:

• Requests due to style or size changes after purchase.

• Delivery delays caused by courier partners.

• If the product is used or returned without original packaging.

💰 Refunds

Refunds are processed only in the following cases:

• Product is unavailable.

• Order is cancelled before dispatch.

Approved refunds will be processed to the original payment method within 5–7 business days.

For return or refund requests, email us at 📧 contact@ravivajewellery.com with your order ID and unboxing video.